Garantía y devoluciones & Privacidad


Shipments inside Italy:

Standard Shipment (by Registered Mail) is euro 6.00 (delivery 4-5 working days).

Shipments outside Italy:

Shipment costs outside Italy is made only by Registered Mail. The relative cost is euro 10.00.

Tracking:

As soon as the shipment is made, an email will be sent to you with the shimpent code which will allow you to track your shipment in the www.poste.it site.

Products availability:

All products shown in this site are in stock. However, there is a slight probability that occasionally some sizes are not available. In this case, after the order confirmation via email, Topeca s.r.l. will inform the Customer about the new delivery date.

Invoicing:

A Commercial Invoice will be issued and included into the package of the ordered goods by

Privacy:

Topeca s.r.l. guarantees that personal data will be handled in a confidential way and used only for Billing, Shipping and Bookkeeping purposes. They will never be given to other parties except those bound to the particular sale transaction.

Product warranty:

Topeca s.r.l. guarantees that the delivered products will be as shown in this site. Incidental evident defects are to be reported by Customer within 10 (ten) days from receipt of goods.

Withdrawal Right:

The Customer can withdraw from contract and have this money back. This applies only to consumers and not to people or organisations acting as business.

How to exert the Withdrawal Right:

The Withdrawal Right can be exerted by sending, within 10 (ten) days from receipt of goods, a written communication by Registered Letter to: Vanio Tessaro/Topeca s.r.l. via Bongioanni, 118 - 31044 Montebelluna - TV - Italy. Such a communication can be sent also by fax +39 0423 600350 within the 10 (ten) days term, and must be confirmed not later that 48 hours by registered mail, and must contain the details of returned items, together with the Customer's Bank data for the money refund. Within 10 (ten) working days from Withdrawal, the Customer must return the goods to: Vanio Tessaro/Topeca s.r.l. via Bongioanni, 118 - 31044 Montebelluna - TV - Italy. The returned goods must not be used and be in the same conditions as delivered, except for the fitting. We will accept returns of already fitted orthotics, provided that fitting has been done following exactly the instructions explined in this Site and, of course, not used. Freight collect oragainst payment packages will not be accepted.

Money refund:

On receipt of goods and after integrity ferification, within 10 (ten) days money will be paid back to Customer by Bank Remittance. Refund amount will be the goods value minus the freight costs paid by Topeca s.r.l.

Communications:

For any communication, explanation or claim, feel free to call: Vanio Tessaro/Topeca s.r.l. phone and fax +39 0423 600350, or +39 3386782860 or email orthotics@orthotics.it

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